Help Center

Report a code of conduct violation or reach out to Fortune Connect customer service here.

Frequently asked questions

Site experience and technology

Q: How do I log in to my account?
A: To log in, navigate to Click on the red sign in button on the upper righthand corner, and enter your username and password.

Q: What if I didn’t log in within the first 24 hours?
A: If you missed the 24-hour window, please go to and click the “Sign In” button. In the pop-up, enter your email to receive a sign-in link in your inbox. Follow the instructions to sign into your Fortune account, and navigate to Fortune Connect from the ‘More’ dropdown on You can read more detailed instructions here.

You can also follow along with the video below to sign in to Fortune Connect:

Q: Do I need different credentials for my Connect account and my Fortune Premium account?
A: No, your log in credentials are the same for Fortune Connect and Premium.

Q: What does Fortune Premium give me access to?
A: Your Fortune Premium account gives you complete access to and our archives, including:

Fortune On Demand: Original video series and CEO interviews

–Quarterly Investment Guides delivered to your inbox and onsite

–Exclusive analysis of our signature lists, including the Fortune 500 and Global 500 delivered to your inbox

–Fortune Analytics: Weekly proprietary research delivered to your inbox.

–The Inside Story: Monthly live virtual roundtables with Fortune journalists

Q: Where can I sign up for Fortune newsletters?
A: Navigate to or click here. From there, you will select the newsletters you would like to receive and enter your email at the bottom to sign up.

Q: Am I getting emails from the Connect team?
A: You should be receiving our weekly newsletter, The Connection, and a weekly event reminder email by default. If you are missing out on these communications, we recommend sharing the following information with your internal IT/Mail Admin team or department, who can then whitelist our IP addresses. Regular communications issued from us to you will optimize your Fortune Connect experience.,,

Q: Where do I fill in my profile? Who will see my profile?
A: To fill in your Profile, first log in at Once signed in, click on your name, which will appear in the upper righthand corner of your Dashboard. A drop-down menu will appear. Click “View Profile” to fill in your information or make edits.

Q: How do I make my profile public and listed in the directory?
A: Go to My Profile and under your initials unclick the following boxes:

–Make profile private

–De-list from directory

–Make email private, which is listed within the edit contact info section

Q: How can I reset my password?
A: Go to and click “Sign In” in the upper righthand corner. When you are taken to the login screen, click “Forgot Password” on the righthand side of the page, below the password field. This link will help you reset your password.

Q: What should I do if I’m resetting my password, but not getting the password reset email?
A: Check your spam and junk folders. If you still do not see the email, please visit the Help Center and submit a ticket for additional assistance. Be sure that you are logged out of before you click on the link to reset your password.

Q: How do I access my Fortune Premium account?
A: Log in to with your Connect credentials.

Q: How can I mark my information as private?
A: Go to My Profile and under your initials click both “make profile private” and “delist from directory.” While in your profile, click “edit contact info,” and under your primary email, click “make email private.”

Q: Who can see my information? How will my information be used?
A: Click here to review the privacy policy.

Q: Where can I find help on the site and how can I reach someone from the Fortune Connect team?
A: Visit the Fortune Connect Help Center to read FAQs and to reach our Customer Service team. First, log in to Fortune Connect. Scroll to the very bottom of your Dashboard. Click “Help Center” on the bottom right.

Q: Can I share content from the portal on my social media pages or articles?
A: Articles that originally appeared on will be available for sharing. However, content that is unique to Fortune Connect is not available to non-members and cannot be shared.

Q: Where can I see the modules I’ve completed and my progress?
A: Within modules, you can see lessons and chapters that you have already completed. Similarly, you can see what episodes you have already watched within executive sessions.

Q: Where can I report misconduct?
A: You can report misconduct here and via the Help Center. Additionally, you can flag individual comments posted on articles for our team to investigate.

Q: Is there a code of conduct? 
A: Yes. Click here to access the Code of Conduct. Alternatively, log in at and scroll to the bottom of your Dashboard. In the righthand corner, click on “Code of Conduct” to read in full.

Q: Where do I find the Terms of Use and Privacy Policy?
A: To view the Fortune Connect Terms of Use and Privacy Policy, log in at, then scroll to the bottom of your Dashboard. You will see links to the Terms of Use and Privacy Policy at the bottom of the page.

Q: What is the cancellation and refund policy?
A: The Fortune Connect Membership is a yearlong commitment and we do not offer pro-rated refunds. 

Q: What happens if my company bought my membership and I no longer work there?
A: If your employer purchased your Fortune Connect membership through our Enterprise program, your employer is entitled to fill the seat with a different employee for the remainder of the membership. However, you can contact our Customer Support team to purchase a new membership and pick up where you left off.

Q: How can I purchase a subscription to the print magazine?
A: To purchase a print subscription in the U.S., please visit To purchase a print magazine subscription in Europe, the Middle East, Africa, or Latin America, click here. To purchase a print magazine subscription in Asia, click here.

Membership activity

Q: How can I reach other Connect members?
A: To get in touch with other members, log in at and click “Community” on the top left-hand side of the Dashboard. From here, you can view the directory and click on individual profiles. Members may include email addresses and social media accounts where you can reach out.

Q: How can I get a Connect logo for my LinkedIn profile?
A: Click here to download a Fortune Connect fellow logo.

Q: Do I have to complete the modules in order?
A: No! In fact, you may find that certain chapters become more relevant as you take on different projects or at different phases of your career. The modules are designed to be foundational and to establish a basic fluency. They will also include external resources that you can share with others in your network external to Connect. But don’t skip the Reflection Point exercises when you encounter them. They’re designed to help you better understand yourself at a particular moment in time.

Q: What are the main program elements and how do they work together?
A: Please click here to view the glossary for more information on program elements.

Q: Where can I submit ideas or questions about the program?
A: Please submit any ideas or questions to Fortune Connect Customer Support here. To do this, log in to Fortune Connect and scroll to the bottom of your Dashboard. Click “Help Center” and submit a ticket.

Q: Where can I confirm when my membership was activated?
A: You will receive an email from our team confirming your membership. From there, you can log in and get started.

Q: Can I pause my membership?
A: No, memberships cannot be paused.

Q: Can I transfer my membership to another friend?
A: No, memberships are unique to the purchasing individual or company.


Q: How can I find out about upcoming events?
A: There are two ways to discover upcoming events. You can explore and register for all upcoming events in the Events section of Fortune Connect. Simply log in and click “Events” on the top left side of your Dashboard. Or, you can see a snapshot of upcoming events directly on your Fortune Connect Dashboard. Once logged in, scroll until you see “Events” listed on the righthand side of the page.

Q: Where can I sign up for events?
A: Visit the Fortune Connect Events page to browse and register for upcoming events. Log in at and click “Events” on the upper left-hand side of your Dashboard.

Q: Where can I livestream a Fortune event?
A: Register for the livestream as you would for any other event. Before the event, you will receive a link. The link will take you to a page where you can livestream the Fortune event.

Q: How can I add an event to my calendar?
A: Events can be added to your calendar via the Event Detail page.

Q: I am registered for an event and cannot log in. How do I get assistance?
A: Please visit the Help Center and submit a ticket for additional assistance.

Q: If an event is sold out, is there a waiting list?
A: No, we do not currently offer wait lists for events that are at capacity. However, events with limited capacity will show how many spots are left, so you can be sure to sign up while space is still available.

Q: Can I bring a guest with me to an event?
A: No. As Fortune Connect is membership-only, our events are not open to guests.

Q: What platforms will you use for events and networking?
A: Our events are hosted on Zoom and Hopin.

Q: Where do I find Fortune conferences?
A: Visit to see a full list and register.